(Last updated September 18, 2020)
The first step to any home improvement project is selecting a contractor. The Clean Energy Connection, a program of the California Building Performance Contractors Association d/b/a Efficiency First California (“CEC”) validates that the contractors appearing in the directory have active licenses and are in good standing with consumer advocacy organizations.
CEC is a nonprofit program that provides this directory for your convenience to help you find a qualified licensed contractor for your project. The directory is a no-cost service. CEC receives no fee for any referral, has no ownership interest in any contractor listed in the directory, and is not in a partnership or in a joint venture with any contractor. CEC does not endorse, guarantee or warrant any workmanship, installation, labor, cost or materials of the contractor you select.
CEC verifies that every contractor appearing in this directory is listed on the California Contractors State License Board (CSLB) and has an outstanding business reputation at the time of the contractor’s enrollment into CEC. CEC also performs ongoing checks on each contractor’s licenses and online reputation while each contractor is listed on the directory.
By accessing this website you are agreeing to be bound by these website Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this website. The materials in this website are protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information) on CEC’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
a. modify or copy the materials;
b. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
c. attempt to decompile or reverse engineer any software contained on CEC’s website;
d. remove any copyright or other proprietary notations from the materials; or
e. transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by CEC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on the CEC website are provided “as is”. CEC makes no warranties, express or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, CEC does not warrant or make any representations regarding the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials and information on any sites linked to this site.
In no event shall CEC be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the CEC website, even if CEC or a CEC authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you. By using the CEC directory and website, you expressly understand and agree that CEC shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, personal injury or death, property damages, or damages for loss of profits, goodwill, use, or other intangible losses resulting from or associated with any financing, appliances, materials, services or work provided by any contractor/dealer or any other matter arising from or relating to the use of the CEC directory or website.
5. Revisions and Errata
The materials appearing on CEC’s website could include technical, typographical, or photographic errors. CEC does not warrant that any of the materials on its website are accurate, complete, or current. CEC may make changes to the materials contained on its website at any time without notice. CEC does not, however, make any commitment to update the materials.
CEC has not reviewed all of the sites that may be linked to contractor websites and is not responsible for the contents of any such linked website. The inclusion of any link does not imply endorsement by CEC of a contractor’s website. Use of any such linked website is at the sole risk of the user. Further, CEC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the information or materials on any websites or portals linked to the directory.
CONFLICT RESOLUTION PROCESS
Last revised: September 18, 2020
If a Customer expresses the desire to file a complaint against a Contractor, the Customer shall contact CEC via email at firstname.lastname@example.org to state that they would like to file a complaint. That complaint will be forwarded to our partner at the Building Decarbonization Coalition (BDC).
BDC will provide the Customer a form to complete that includes the fields necessary to collect the information needed to determine what happened. BDC will review the submitted complaint and decide if the complaint warrants a Contractor's suspension from the directory.
BDC will contact all parties (Consumer, Contractor, others as necessary) to gather information about the complaint and attempt to resolve the issue.
If BDC is unable to resolve the situation alone, BDC will contact CEC and the two organizations will collectively decide on the action to take regarding the Contractor, which may include suspending, terminating, or reinstating a Contractor from the Directory.
All Customer complaints will be shared with CEC who will keep records of the complaint on file.